Finding & Booking Activities

At VisitGCC, we bring together fixed departures, experiences, attractions, and events under one simple concept: Activities.
This guide helps you understand how to plan, find, and book the right activity for your trip across the GCC.

How to Book Activities on VisitGCC

Booking an activity on VisitGCC is simple and secure. You can explore activities, compare options, and complete your booking online in just a few steps.

Your Guide to Booking Activities

Before booking, it’s helpful to plan your activity based on your travel dates, duration, and interests.

Activity Types on VisitGCC

Fixed Departures
Multi-day itineraries (2–10 days or more) that include multiple attractions and experiences. These run on set dates and are ideal for travelers who prefer a complete travel plan.

Experiences
Curated activities lasting up to 48 hours, such as desert safaris, city tours, and cultural experiences, usually available in selected time slots.

Attractions
Single-entry or time-based tickets for museums, landmarks, theme parks, and observation decks.

Events
Single-day or multi-day events including festivals, exhibitions, concerts, and seasonal programs, available only on specific dates.

From Planning to Booking

Planning Tips

●     Check your travel dates first

●     Review the activity duration and start time

●     Confirm meeting point or pickup details

●     Read inclusions and exclusions carefully

●     Review cancellation terms before booking

Searching for Activities

You can search activities by:

●     Country or city

●     Activity type

●     Travel dates

●     Duration

●     Price range

Use filters to sort results by price, popularity, duration, or top-rated experiences.

Each activity page includes full details such as descriptions, highlights, pricing, schedules, images, and availability.

Discover & Book Activities

Choosing the Right Activity

The best activity depends on your travel style and preferences. To help decide:

●     Look for Top Rated or Popular tags

●     Review highlights and itineraries

●     Compare inclusions with pricing

●     Check duration and pacing

●     Review cancellation and refund policies

Fixed departures are ideal for first-time GCC travelers, while experiences and attractions are great for shorter stays or add-on plans.

Availability & Pricing

Availability varies by activity type and is clearly shown on each activity page. Prices are displayed per person or per ticket, with taxes and service charges included unless stated otherwise. Any applicable discounts are automatically applied at checkout.

Booking Your Activity

To complete your booking:

1. Select your activity

2. Choose your date and time (if applicable)

3. Review details and policies

4. Enter traveler information

5. Complete secure payment

6. Receive confirmation and tickets by email

You can also view and manage your bookings anytime through your VisitGCC account.

Activity Details Explained

This section helps you understand important information about an activity before and after booking on VisitGCC.

What You Get

This section outlines what is included in your booking.

You may find:

●     Guided services or hosts

●     Entry tickets or passes

●     Transfers (if mentioned)

●     Meals, refreshments, or equipment (if applicable)

Only the items listed under What You Get are included in the activity.

Schedule & Duration

Here you’ll find when the activity starts and how long it lasts.

Details include:

●     Total duration (hours or days)

●     Start time or check-in time

●     Approximate end time

Schedules vary by activity type, location, and date.
  Guests are advised to arrive early unless otherwise stated.

Experience Flow

This explains how the activity is structured from start to finish.

May include:

●     Order of experiences or visits

●     Key highlights

●     Approximate timing for each stage

The experience flow is indicative and may change due to weather, operational, or local conditions.

Entry Requirements

This section lists important conditions and participation rules that may apply to the activity.
  Before booking, please review the Important Information section on the activity page to ensure the activity is suitable for you.

This may include:

What to Bring
 Items you are required or recommended to bring, such as identification, appropriate clothing, or personal essentials.

Not Allowed
 Items, clothing, or behaviors that are not permitted during the activity due to safety, operational, or local regulations.

Not Suitable For
 Information about who the activity may not be suitable for, such as:

●     Guests above or below a certain age

●     Pregnant travelers

●     Individuals with specific medical or physical conditions

About This Activity
 Accessibility and operational details, including whether the activity supports wheelchair access.
  If wheelchair accessibility is available, it will be clearly indicated on the activity page. If no accessibility information is shown, the activity may not currently accommodate wheelchair users.

Additional guidance may also be available in the Know Before You Go section.

Guests must review and meet all entry requirements before booking.

Tour Type

Activities may be offered as shared or exclusive experiences.

●     Shared experiences: Conducted with other participants

●     Exclusive experiences: Reserved only for your group

The tour type is clearly mentioned on the activity page.

Group Information

Group size depends on the activity and the provider.

●     The number of people on a shared tour may vary

●     Group size is determined by the activity provider

Some providers indicate expected group size in:

●     The About This Activity section

●     The tour options shown when adding the activity to your cart

If you can’t find the information you need and have already booked the activity, please contact the activity provider directly.
  Their contact details can be found on your voucher or in your booking details on the VisitGCC website.

Pet Guidelines

Pet policies vary by activity.

●     Most activities do not allow pets

●     Any pet-friendly activities will clearly mention this in the listing

If no pet information is shown, pets should be assumed not permitted.

Food Options

Information about food and drinks is shown here.

●     Meals or refreshments are included only if mentioned

●     Dietary requests are subject to availability

●     Some venues restrict outside food and drinks

Always review this section before booking.

Booking Confirmation, Voucher & Tickets

This section explains how booking confirmations, vouchers, and tickets work on VisitGCC, and how to use them before and after your activity.

Booking Confirmation

Once your booking is successfully completed on VisitGCC:

●     A booking confirmation email is sent to your registered email address

●     Your booking details are also available in the Bookings section on the VisitGCC website

Your confirmation includes:

●     Activity name and type (package, attraction, experience, or event)

●     Date and time

●     Participant and personal details

●     Contact details (where applicable)

●     Cancellation and rescheduling policy

Please review your confirmation carefully after booking.

Booking Confirmation / Voucher Lost or Not Received

If you haven’t received your booking confirmation or voucher:

1. Check your spam or junk folder
   
   
   

2. Log in to your VisitGCC account and visit My Bookings
   
   
   

3. Make sure the email address used during checkout is correct
   
   
   

If you still can’t find your confirmation, please contact VisitGCC support with your booking reference number.

Vouchers & Tickets – What You’ll Receive

Depending on the activity, you will receive either a voucher or a direct ticket.

Voucher

●     Most activities provide a VisitGCC voucher

●     The voucher acts as your proof of booking

●     Some vouchers must be exchanged for an entry ticket at the location

Direct Ticket

●     For certain attractions or events, you may receive the actual ticket issued by the activity provider

●     These tickets are ready to use and do not require exchange

Your confirmation email will clearly state what you have received.

Voucher Exchange (If Required)

Some activities require you to exchange your voucher before starting the activity.

Before Booking

●     Check the About This Activity or Important Information section on the activity page

●     If a voucher exchange is required, it will be clearly mentioned

●     Review the Meeting Point details to understand where the exchange takes place

After Booking

Your voucher will clearly state if exchange is required.
  If applicable, you may see a message such as:

“This is not a ticket. This voucher must be exchanged before starting the activity.”

Your voucher will include:

●     Meeting Point: exact location for voucher exchange

●     Important Information: when to exchange and any documents required

Please follow the instructions carefully to avoid delays.

Ticket Activation & Validity

Ticket validity depends on the activity type.

Before Booking

You can check ticket validity on the activity page under:

●     About This Ticket

●     Know Before You Go

This section explains:

●     Valid date(s)

●     Time slot or entry window

●     Whether the ticket is valid for single use or multiple days

●     Activation instructions (if applicable)

After Booking

Once confirmed:

●     Validity and usage instructions are included in your confirmation email

●     The same information is available in My Bookings on the VisitGCC website

Some activities release vouchers or tickets up to 24 hours before the activity starts.
  Even in these cases, your confirmation email will include full booking details.

What Your Voucher or Ticket Includes

Your voucher or ticket may include:

●     Booking Details: date, time, meeting point, or pickup location

●     Participant Details: names and personal information (if required)

●     Contact Information: provider or support details

●     What to Bring: required or recommended items

●     Cancellation Policy: rules for cancellation or rescheduling

Your voucher or ticket is required to access the activity, so please keep it available on your mobile device or printed if needed.

Important Notes

●     Always bring a valid ID if mentioned on your voucher

●     Follow the meeting point and timing instructions carefully

Late arrivals may be considered a no-show, depending on provider policy

Meeting Point & Pickup

This section explains how meeting points and pickup locations work for activities booked on VisitGCC, and where to find or update this information.

Finding the Meeting Point

For activities with a meeting point (no pickup):

You can find the meeting point details:

●     On the activity page before booking

●     In your booking confirmation email

●     In My Bookings on the VisitGCC website

Meeting point information may include:

●     Exact location or landmark

●     Google Maps link (if available)

●     Reporting time and instructions

Always arrive at the meeting point at least 10–15 minutes early, unless stated otherwise.

Pickup Availability

Pickup is available only for selected fixed departures and experiences.
  Not all attractions or activities include pickup services.

If pickup is offered, this will be clearly mentioned on the activity page.

Scheduling Your Pickup

If your activity includes pickup:

●     You will be asked to enter your pickup location during checkout, before completing the booking

●     Pickup details are shared with the activity provider after booking

Please ensure your pickup address is:

●     Accurate and complete

●     Accessible for the pickup vehicle

Where to Find Your Pickup Details

After booking, your pickup information can be found in:

●     Your booking confirmation email

●     The My Bookings section on the VisitGCC website

Pickup details may include:

●     Pickup location

●     Estimated pickup time or time window

●     Additional instructions (if applicable)

Pickup times may be approximate and subject to change based on route planning and traffic conditions.

Changing Your Pickup Location

If you need to change your pickup point after booking:

●     Please contact VisitGCC support as soon as possible

●     We will check with the activity provider if the change is feasible

Pickup location changes are:

●     Subject to provider approval

●     Not guaranteed, especially close to the activity date

If approved, updated pickup details will be shared with you via email and reflected in your booking.

Important Notes

●     Pickup and drop-off locations must be within the service area mentioned on the activity page

●     Late changes or incorrect addresses may result in missed pickup

Drop-off locations usually follow the activity’s standard route unless stated otherwise 

Help on the Day of Your Activity

This section guides you through common situations that may happen on the day of your activity.

Can’t Find the Meeting Point?

If you’re unable to locate the meeting point:

●     Check your booking confirmation email

●     Log in to My Bookings on the VisitGCC website

●     Review the meeting point description, landmark, or map link provided

Make sure you are:

●     At the correct location

●     Arriving at the correct time mentioned in your booking

If you still can’t find the meeting point, please contact VisitGCC support for assistance.

Running Late?

If you think you may arrive late:

●     Contact the VisitGCC team as soon as possible

●     We will coordinate with the activity provider and share updates with you

Please note:

●     Late arrival may be treated as a no-show, depending on the provider’s policy

●     While we’ll try to help, participation cannot be guaranteed if you arrive late

Driver or Guide Not Arrived?

If you don’t see the driver or guide at the scheduled time, please check the following:

1. Confirm you are at the correct meeting point or pickup location
    (Check your confirmation email or My Bookings on VisitGCC)
   
   
   

2. Verify the reporting time mentioned in your booking
   
   
   

3. Check the phone number and email address you provided
     The provider may have tried to contact you
   
   
   

If the driver or guide still hasn’t arrived, contact VisitGCC support immediately so we can follow up with the provider.

Photos, Souvenirs & Lost Items

If your activity includes photos, videos, or souvenirs purchased onsite but not yet received, or if you lost a personal item during the activity:

●     Please contact the activity provider directly

●     Provider contact details are available:

○     On your voucher

○     In your booking details on the VisitGCC website

VisitGCC does not manage onsite purchases or lost items.

Helpful Tip

Keep your confirmation email or voucher handy on the day of your activity. It includes important details such as:

• Meeting point or pickup instructions

• Contact information

• Activity timing 

Manage Your Booking

This section explains what changes you can make to your booking and how to request support after confirming an activity on VisitGCC.

Change Your Booking Date or Time

At the moment, bookings cannot be rescheduled automatically.

If you need to change the date or time:

●     Please contact the VisitGCC team directly

●     We will check with the activity provider and confirm if the change is possible

Rescheduling depends on:

●     The activity provider’s availability

●     The cancellation and change policy of the activity

Changes are not guaranteed, especially close to the activity date.

Add More Participants

If you want to add participants to your activity:

●     A new booking is required, subject to availability

●     Please check if the activity is still available for your preferred date

Adding participants to an existing booking is not supported at this time.

Remove Participants

Removing participants from a booking depends on:

●     The activity provider’s cancellation policy

●     VisitGCC’s applicable cancellation terms

If you need to remove a participant:

●     Please contact VisitGCC support

●     We will review your request and advise what is possible

Update Participant Details

If you need to add or change participant information (such as names or contact details):

●     Contact VisitGCC support directly

●     We will coordinate with the activity provider to update the details if allowed

Changes are subject to provider approval and may have time limits.

Change Language, Activity Type, or Add-Ons

Changes to the following are not automated:

●     Activity language

●     Activity type

●     Add-ons or inclusions

If you wish to request a change:

●     Contact the VisitGCC team

●     We will check with the activity provider and confirm if adjustments are possible

Availability and pricing may vary.

Contact the Activity Provider

If you need to reach the activity provider:

●     Provider contact details may be shared in your voucher or confirmation email

●     If the details are not available, you can contact VisitGCC, and we will assist you with the required information

For all changes and urgent requests, contacting VisitGCC first is recommended.

Share Your Experience (Reviews)

Reviews help other travelers choose great activities and help providers improve their services.

Important notes:

●     Reviews should reflect your experience during the activity

●     Reviews should not evaluate the VisitGCC booking process or support service

After your activity begins:

●     You will receive an email from VisitGCC with a link to submit your review

Once submitted:

●     Your star rating and written feedback cannot be edited

●     Please ensure your review is accurate and complete before submitting

Cancellations & Refunds

This section explains how cancellations work on VisitGCC, what to expect after canceling, and how refunds are handled.

Cancel Your Booking

At the moment, cancellations can be initiated directly from the VisitGCC website.

Before canceling, we strongly recommend that you:

●     Contact VisitGCC support first

●     Confirm refund eligibility, timelines, or any reschedule possibilities

Once we review your request and coordinate with the activity provider, we will guide you on the next steps.

After You Cancel

Once a cancellation is submitted and approved:

●     You will receive a cancellation confirmation email from VisitGCC

●     Any applicable refund will be processed based on the activity’s cancellation terms

Please note that submitting a cancellation does not always guarantee a refund.

Cancellation Rules

Each activity follows its own cancellation rules set by:

●     The activity provider

●     VisitGCC’s applicable terms

These rules determine:

●     Whether a refund is possible

●     If any cancellation charges apply

●     The deadline for eligible cancellations

Always review the cancellation information on the activity page before booking.

Refund Requests & Upgrades

Refunds, partial refunds, or changes after cancellation are not automated.

If you are unsure about:

●     Refund amount

●     Refund eligibility

●     Possible rescheduling instead of cancellation

Please contact VisitGCC support before canceling.
  We will check with the activity provider and advise on available options.

If the Activity Is Cancelled by the Provider

In rare cases, the activity provider may need to cancel your booking.

If this happens:

●     The provider will try to offer an alternative date or time, if available

●     If no suitable alternative is available or accepted, you will receive a full refund

Refund Timing

If you receive an email from VisitGCC confirming the cancellation:

●     Your refund will be processed automatically

●     Refunds are issued to the original payment method

Depending on your payment provider, refunds usually appear within 3–5 business days.

Provider Cancelled but No Email Yet?

If the activity provider has informed you of a cancellation but:

●     You haven’t received a cancellation email from VisitGCC

Please contact our support team immediately so we can verify the cancellation and process your refund.

Important Reminder

Always wait for VisitGCC’s cancellation confirmation email before assuming a refund has been processed.

Payments & Refunds

This section explains how payments work on VisitGCC, how refunds are handled, and where you can find your payment documents.

How Payments Work

All bookings on VisitGCC must be completed online through our website or app. To ensure a secure and smooth experience, payments for activities are not accepted onsite and must be made in advance at the time of booking.

We accept a wide range of payment options, including major credit and debit cards such as Visa, MasterCard, Maestro, American Express, JCB, and Discover. Depending on your location, additional payment methods may also be available through our trusted third-party payment providers.

Requesting a Refund

If you request a refund and your booking is eligible, the refund will always be processed back to the same payment method used during checkout. Refunds are typically completed within 7 to 10 business days, depending on your bank or card provider.

For international payments, currency conversion may apply. This means the refunded amount could differ slightly from the original charge due to exchange rate changes, which are handled by your bank or payment provider.

Haven’t Received Your Refund Yet?

If you don’t see your refund immediately, don’t worry. Some banks take a few extra days to process returned payments.

We recommend first checking your bank or card statement and allowing the full 7 to 10 business days for processing. If the refund still hasn’t appeared after this period, simply contact the VisitGCC team and we’ll follow up directly with the payment provider to resolve it for you.

Proof of Payment

Your proof of payment is always available for easy reference. You can download it anytime from the My Bookings section on the VisitGCC website, and you’ll also find the same details included in your booking confirmation email sent at the time of purchase.

VAT Invoice Requests

If you need a VAT invoice for your booking, our team will be happy to help. VAT invoices are not generated automatically, so please reach out to the VisitGCC support team directly with your request, and we’ll arrange it for you.

Good to Know

All payments must be completed online before your activity begins, and refunds are always returned to the original payment method used at checkout. This helps us keep transactions secure and easy to track 

Data & Privacy

Your privacy matters to us. This section explains how you can manage your personal data, control marketing communications, and request account deletion on VisitGCC.

Managing Your Personal Data

When you create an account or make a booking on VisitGCC, we collect and use your personal information only to:

●     Process bookings and payments

●     Share necessary details with activity providers

●     Communicate important booking-related information

●     Improve our services and user experience

Your data is handled in accordance with our Terms of Use and Privacy Policy, and we do not sell your personal information to third parties.

Unsubscribe from Marketing Emails

If you no longer wish to receive marketing or promotional emails from VisitGCC, you can unsubscribe at any time.

You can do this by:

●     Clicking the “Unsubscribe” link at the bottom of any marketing email, or

●     Updating your communication preferences in your account (if available)

Please note:

●     Unsubscribing from marketing emails will not stop essential service emails, such as booking confirmations, updates, or important account notifications.

Delete Your Account & Personal Data

You have the right to request the deletion of your VisitGCC account and associated personal data.

To request account deletion:

●     Please contact the VisitGCC support team directly

●     Submit your request using the email address linked to your account

Once we receive your request:

●     We will verify your identity for security purposes

●     Your account and personal data will be deleted in accordance with our Terms of Use and applicable legal requirements

Please be aware:

●     Some information may need to be retained for legal, tax, or regulatory reasons

●     Deleted accounts cannot be recovered

●     You will lose access to your booking history and account details after deletion

Important Notes

●     Account deletion does not automatically cancel active or upcoming bookings

●     Any pending refunds or obligations will be handled according to our policies

Requests are processed within a reasonable timeframe after verification